▶ Tap to watch: Freezing? Get back to watching in 1 minutehttps://tutoriaisdoapp.online/en/freezing/#video
Have DNS 1 and DNS 2? Switch lists. Open ⚙️ Settings, tap the switch list button (the circular arrows) and choose the other list. It often fixes it right away. It only shows up if your seller added two lists to your login.
Close and reopen the app. If it continues, unplug the TV or device for 10 seconds and turn it back on.
Test the internet. Open a YouTube video on the same TV. If it also freezes, the problem is the internet: restart the router.
Still freezing? Contact whoever sold you the login. They can change your list’s route.
Think of an old TV: the set works, but with a weak antenna the picture gets snowy. The app is the TV, the list is the antenna.
Other questions
It says "invalid username or password"
Check upper and lower case. If it persists, ask your seller for the details again: the login may have expired.
A channel or category is missing
Channels, names and categories come from your list. Talk to your seller.
How many devices can I use?
It depends on your plan: ask your seller. Many lists allow one device watching at a time.
The app asks me to sign up or pay
Don't sign up or pay in the app: your login comes from your seller. Go back to the sign-in screen and use the username and password you received.